Shipping Policy
Thank you for visiting and shopping at mywinetell.com. WINETELL aims to offer you the best shipping service. The following are the terms and conditions that constitute our shipping policy.
Shipment Fee
Free shipping on all orders.
Shipment Processing Time
All orders are processed within 1-3 business days.
The estimated delivery time is 30 business days. （Initial Transportation by sea, final by UPS or others).
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. We’re doing everything we can to get your order to you as quickly as possible. Thank you for your patience! Please allow additional days in transit for delivery.If there is a significant delay in shipping your order, we will contact you via email.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.
If your tracking information has not been updated within 5 business days, please contact info@mywinetell.com
Shipment Carriers
Our current primary shipping carriers are UPS, FedEx, and DHL.
Shipping Information
Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.
We do not accept requests to change the delivery address after the package has been dispatched
We do not ship to a P.O. Box or APO/FPO/DPO addresses.
All purchases made on WINETELL’s official website are subject to a delivery contract. This means that the risk of loss and title to such items passes to you when the items are submitted to the carrier.
Returns Policy
Our Refund Policy provides detailed information about options and procedures for returning your order.
Shipping Support
For order and shipping related inquiries, please get in touch with us at info@mywinetell.com
For return requests and instructions to return any products, please contact WINETELL Support at info@mywinetell.com
After-sale Service Contact
Email: info@mywinetell.com
