Refund policy

We want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied with your order, we offer free returns and exchanges within 30 days of purchase.

If you wish to return a product, please get in touch with us at info@mywinetell.com

Step 1: Please email our customer service representatives at

info@mywinetell.com to request the exchange/return.

 

Step 2: Upon receipt of your exchange/return request, our customer service representative

will email you the exchange/return instructions and the exchange/return address.Please

follow the instructions to process the exchange/return. We would appreciate it if you could provide us with some photos as return materials.

 

Step 3: You will receive a refund within one week or have an exchange order processed.

after we receive your package. We’ll email you once processing your refund or exchange.

Refunds will be credited to PayPal.

 

Exclusions: We are unable to accept returns or exchanges on items that have been used or damaged by the customer. Final sale items are also non-refundable.

We hope this Shipping and Returns policy provides clarity on our processes and procedures. If you have any questions, please do not hesitate to contact us. Thank you for choosing our e-commerce website for your shopping needs.